Croppy Calendars….

The phone rings and I guess I will get some writing done today. Perhaps not a book but definitely a complaint letter.

I recently ordered two calendars from the photo-lab at Shoppers Drug Mart, Christmas gifts for my parents and Grandmother. Every year, I collect photos of the Grandchildren and put them together in the form of a calendar for each of them and had been anxiously awaiting a call saying they were ready to be picked up. As any new mother knows, it’s difficult to pack up three children, especially when one of them is just a few short weeks old but off we went to the store to collect our gifts and planned a time to deliver them to their recipients. Before I handed the young sales clerk my debit card, I began to open the box containing the calendars to double check that the pictures turned out and that there weren’t any duplicates. I guess duplicates would have been better than a cropping job that chopped off the head of my youngest in two pictures on both calendars and the body of my nephew Willliam in another. Hmmmm. I explained the situation to the sales girl who told me she really has no idea how this works. How this works? Here’s how this works. First, as the person working in the photo-lab you apologize to the customer for the inconvenience. Second, you assure said customer that the calendars will be re-printed. Third, you discount the product to acknowledge that the problem was in no way the customer’s fault and to make that customer feel as though their time and energy have not gone unappreciated. A solution I would have been content with. Instead, I was told that she would leave the calendars on the desk for the manager and ask the manager to give me a call the following day. I called the manager instead and asked if she was able to review the problem and find a solution. The manager told me she would contact the company that printed the calendars the following day and get back to me. The chain of people is getting longer as is the length of time this is taking and my hopes of having this problem fixed are becoming slimmer.

I did receive a call back from the store manager today in between frames at the wii alley. With the baby chewing my nipple, she told me the following. “They” are unable to re-print the calendars. The pictures were too big to print in the first place. “They” would like me to pay half price for what they have printed. Why, because they printed half of my children? I explained that wasn’t going to happen and proceeded to think about my complaint letter. Unfortunately, I would have to send something via email as sending snail-mail, while certainly more effective, would require me to pack up my three kids once again and drive to their store to purchase a stamp. I am sensing the irony.  

To make things just a little bit worse, I am pretty sure I sent Hanna to school with a cream cheese bagel in her lunch, minus the cream cheese.

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