My first call about our pfaucet problem was made Sept. 17th.
I waited the full five to seven days before following up with a second call in fact I waited ten days before calling to inquire about the whereabouts of our cartridge all the while washing dishes and rinsing fruits and vegetables in my laundry room as though it was perfectly normal, with a smile from ear to ear.
On the second call, I was informed the piece we needed was not in fact shipped out the day I originally called, in fact, it hadn’t shipped at all. I was told it had arrived in inventory and would be sent out soon.
My third call was several days later requesting a definitive date and time I would be receiving the missing part relieving me of my kitchen nightmare. I was told the part was on back order. Hmmmmm. Never sent, never in inventory.
Greg called and they shipped a new faucet in its entirety that we received within three days.
We still had the existing faucet intact as we anxiously awaited the small, miserable cartridge that apparently is rarer than the flawless pink diamond. We now have the new faucet in the box. Why don’t we remove the cartridge from the new unit and stick it in the one still fused to the counter?
Within the hour, we had destroyed the existing faucet and the new one despite listening to Amber in customer service who quickly walked me through the 1741 simple steps for removing and replacing one of their units.
The girls were playing Black Eyed Peas “I Gotta Feeling” in the background and I deliriously began to sing along while Amber rudely interrupted with her speed-talking instructions, “remove the plate, remove the three hoses, turn off the water, fill up my cup, Mozoltov!”
I got my money
Let’s spend it up
Go out and smash it
Amber was not amused.
